Book a Consult

Every consult is unique based on your needs, but after every consultation, you’ll receive a Meeting Summary and Roadmap.

The summary will contain a brief overview of everything discussed, naming the problems you were looking to solve, the solutions identified, and some suggested steps forward.

We specialize in working with SaaS companies who want to create end-user documentation for their users. Here’s a general list of things we can help with:

• Getting Started – You know you need a help center and just don’t know where to start. We can provide a roadmap.
• Finding Software – We can recommend help center software and project management software that previous clients raved about.
• Structuring Your Help Center – Get advice on how to organize your help center articles into categories and subcategories.
• Picking Articles – Know what kinds of articles you absolutely must include in your help center.
• Hiring Decisions – Helping you determine if you should hire a contractor or write your help center internally.
• Scoping Projects – Discussion about if we’re a good fit to start a project together and if you’re team is ready to launch a project yet.

We’ll try and help the best we can during consults, but there are some things we just don’t specialize in and that can’t be fit into a consult:

• API Documentation
• Software Configuration
• Videography
• Market Research
• Documentation for Physical Products
• Help Desk Ticketing
• Market Copy

Reschedules: Life happens and we understand. Let us know at least 1 hour before the meeting, and we’ll send you a reschedule link. Each consult comes with a complementary 1 time reschedule so long as you give some kind of notice.

No-Shows: If we don’t hear from you and you’re more than 15 minutes late to a consult, it will be considered a No-Show and the consultation will not happen. Please note there are no refunds for consultations. If there were extenuating circumstances and you contact us within 24 hours of the missed consult, you may be able to reschedule.

Cancellation: If you cancel a consult, after purchasing, you will not be able to receive a refund. All booking fees are final, please make sure you want to schedule a call before investing your money.

We know that our no-refund policy seems a little scary, and that’s why we’ve tried to keep the cost of consults to a minimum.

Many times clients find that all they needed was a consult with a professional to go ahead with their project. The help we provided during that consult will pay for itself tenfold as the project begins. Sometimes you may even find that you're not actually ready for a documentation project and can save yourself time and money on half-baked articles.

That being said, consults aren't required. If one of our other services seems like what you need, go ahead and get started with them!

Consults aren't required, if you have a project in mind and want to get started, then there are other services we offer!

If you are just starting out with your documentation or need a major overhaul of existing documentation, take a look at our Service Bundles. 

If you already have a fully planned project or just need some UI updates to your documentation, look into our Hourly Projects. 

Just need someone to keep your documents up to date as your software grows? Our Monthly Services are probably perfect for you.

Still not sure? Check out all of Our Services.